Cancellation & Refund Policy
Clear and transparent policies on service cancellations and payment refunds.
Cancellation and Refund Policy
We believe in fair, transparent transactions with our customers.
1. Cancellation Before Processing
If you request cancellation of a service request before our staff has initiated processing or before an official government fee has been disbursed, you are entitled to a refund of our service fee minus payment gateway processing charges.
2. Non-Refundable Scenarios
Once an official application has been filed on a government/third-party portal, or an IRCTC ticket has been issued, the government/railway fee is governed by their respective statutory cancellation rules.
3. Refund Process
Approved refunds are processed through the original payment method within 5 to 7 business days.